Exit ADM-201 Salesforce Administrator
Question 5 of 5
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Q5 Single choice

Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should a Platform Administrator ensure that the emails are sent to the correct queue?

  • A

    Create an escalation rule to send cases to the correct queue.

  • B

    Use a custom email service to set the owner of the case upon creation.

  • C

    Utilize a flow to identify the correct queue and assign the case.

  • D

    Configure Email-to-Case so emails are delivered to the correct queue.

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