Exit ATD-CPTD The Certified Professional in Talent Development
Question 4 of 5
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Q4 Single choice

A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says the information is being presented too quickly for the group to understand.

Which technique should the TD professional use to monitor the situation and modify the training?

  • A

    Express the need for follow-up training to the manager

  • B

    Condense the material and only present the basic techniques

  • C

    Scan for audience learning reactions and adjust accordingly

  • D

    Administer a quiz to evaluate group knowledge of the techniques

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