Exit CCST-NETWORKING Cisco Certified Support Technician (CCST) Networking
Question 4 of 5
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Q4 Multiple choice

Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)

Select all that apply.

  • A

    A detailed description of the fault

  • B

    Details about the computers connected to the network

  • C

    A description of the conditions when the fault occurs

  • D

    The actions taken to resolve the fault

  • E

    The description of the top-down fault-finding procedure

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