Exit CERTIFIED-BUSINESS-ANALYST Salesforce Certified Business Analyst (BA-201)
Question 5 of 5
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Q5 Single choice

A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.

Which step should the BA take first?

  • A

    Create an Entity Relationship Diagram (ERD) of the current state.

  • B

    Meet with stakeholders as a group to capture future requirements.

  • C

    Meet with stakeholders as a group to understand the current state.

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