Exit EX0-001 ITIL Foundation (syllabus 2011)
Question 5 of 5
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Q5 Single choice

What are the categories of events described in the ITIL service operation book?

  • A

    Informational, scheduled, normal

  • B

    Scheduled, unscheduled, emergency

  • C

    Informational, warning, exception

  • D

    Warning, reactive, proactive

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