Select all that apply.

• A

  Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.

• B

  Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

• C

  Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

• D

  Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

• E

  Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.