Exit GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics
Question 2 of 5
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Q2 Single choice

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated.

Where can you find this information for Genesys Cloud Contact Center?

  • A

    Resource Center

  • B

    Google

  • C

    Contact Center User Manual

  • D

    CIC Data Dictionary

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