Exit ITIL-PRACTITIONER ITIL Practitioner - IT Service Management
Question 4 of 5
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Q4 Single choice

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.

Which is a correct description of the purpose of a CSI step in this improvement work?

  • A

    "Where are we now?" will document process issues that need to be resolved.

  • B

    `How do we get there?' will specify the objectives and business case for the project.

  • C

    `What is the vision?' will identify the best ITSM software tool to use.

  • D

    `Did we get there?' will define measurable steps for the project.

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