The business process for an automobile insurance claim consists of the following phases

Submission The customer contacts a customer service representative (CSR) to file the claim Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary Verification After each vehicle repair, the adjuster closes the claim.

According to Pega best practices which phase can you implement as a child case?