Exit PROCESS-AUTOMATION Salesforce Process Automation Accredited Professional (AP-221)
Question 5 of 5
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Q5 Single choice

Universal Containers (UC) would like to log a call for a given incident. UC wants to support call logging quickly and easily outside of Salesforce, using their recently purchased Slack.

What solution should the UC Administrator consider?

  • A

    Configure the incident call logging Screen Flow to launch from a Slack action

  • B

    Enable Slack Bot for Service in Setup

  • C

    Download "Slack Plus" app from AppExchange and install for all users

  • D

    It is not possible to enter call logging information in Salesforce from an external system

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