Exit SALESFORCE-CONTACT-CENTER Salesforce Contact Center Accredited Professional (AP-226)
Question 4 of 5
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Q4 Single choice

The customer values user adoption and training.

Which element should be prioritized in the implementation plan?

  • A

    Extensive technical documentation and configuration guides.

  • B

    Comprehensive change management and communication strategy.

  • C

    End-to-end user training programs and support resources.

  • D

    Development and testing of core functionalities before focusing on user experience.