Exit 1Z0-1064 Oracle Engagement Cloud 2019 Implementations Essentials
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Q1 Multiple choice

Identify three considerations before starting the configuration of assignment rules to service requests.

Select all that apply.

  • A

    the attributes of queues to use as criteria for your rule assignments

  • B

    the candidates of service requests to use as criteria for your rule assignments

  • C

    the candidates of queues to use as criteria for your rule assignments

  • D

    the attributes of service requests to use as criteria for your rule assignments

  • E

    the rule sets you want to create and the rules to include in each rule set

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