1Z0-1064 practice

Q4 Single choice

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:

Standard text appended:

"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can
reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"

Which statement is true?

A
You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B
You have to edit the e-mail template and add HTML code to customize the standard text section.
C
You can eliminate part of the standard message, butcannot remove the User Details section, by editing
the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D
You cannot completely remove the appended message text but you can edit the appended text by
editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.