1Z0-1064 practice

Q2 Multiple choice

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

Select all that apply.

A
Select Create Category > Create Top-Level Category.
B
Check the Active flag.
C
Select the task Manage Service Request Categories.
D
Select Status = "Active".
E
Select Service Catalog in Functional Areas.
F
Select Create Category > Create Child Category.
G
Complete Category Name.