Exit 3312 Avaya Aura Contact Center Administration
Question 4 of 5
0% complete
Q4 Single choice

Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.

Using a Queue block, under which tab would the Most Logged in Agents be configured?

  • A

    Logic

  • B

    Processing

  • C

    Queue

  • D

    Setup