Exit 3312 Avaya Aura Contact Center Administration
Question 5 of 5
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Q5 Single choice

A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the
most efficient way possible.

How would the customer assign the agents to the skillset?

  • A

    Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

  • B

    Assign the new skillset to those agent's partition.

  • C

    Use the skillset window from the skillset view to assign multiple agents.

  • D

    Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

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