Exit 642-165 Unified Communications Contact Center Express Implementation(UCCX)
Question 1 of 5
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Q1 Single choice

What happens if all CTI ports for the configured Cisco Unified Communications Manager Telephony Group are busy when a new call arrives?

  • A

    The caller will receive network busy treatment.

  • B

    The caller will receive ringing treatment.

  • C

    Cisco Unified Communications Manager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in Cisco Unified Communications Manager.

  • D

    An exception is raised, but the call is accepted and processed.

  • E

    Cisco Unified Communications Manager will forward the caller to the directory number configured in Cisco Unified CCX for overflow.

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