Exit 72300X Avaya Aura Communication Applications Support
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Q1 Single choice

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

  • A

    Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform > Service Management click on List Presence Users.

  • B

    Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users >
    Communication Profile. Ensure that the presence profile is enables and that the right presence server is selected.

  • C

    Use SSH to Avaya Breeze ™and run "display user xxxx" where xxxx is the station number.

  • D

    Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users >
    More Actions > Presence Users. Ensure that the presence profile is enables and that the right
    presence server is selected.

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