Exit 7492X Avaya Aura Call Center Elite Support
Question 1 of 5
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Q1 Multiple choice

A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a busy signal is returned.

Which three reasons are causing this problem? (Choose three.)

Select all that apply.

  • A

    The variable associated with emergency is not defined.

  • B

    The COS-group of the telephone set Console Permission disabled.

  • C

    The COS group of the telephone set has Priority Calling disabled.

  • D

    The FAC Vector Variable (VVl-9) Is not defined.

  • E

    The VDN variable Vl-9 Is not set.

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