Exit 7492X Avaya Aura Call Center Elite Support
Question 5 of 5
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Q5 Single choice

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

  • A

    Business Advocate can exist with FAS enabled.

  • B

    SLM can exist without EAS enabled.

  • C

    The Business Advocate feature and SI M cannot co-exist on the same system.

  • D

    The Business Advocate feature con run on the same system that has SLM configured.

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