Exit 7495X Avaya Oceana Solution Integration
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Q1 Multiple choice

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

Select all that apply.

  • A

    Conference a supervisor

  • B

    Email

  • C

    Transfer to a supervisor

  • D

    Transfer a file

  • E

    Initiate a co-browse session

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