Exit AGENTFORCE-SPECIALIST Salesforce Certified Agentforce Specialist (AI-201)
Question 3 of 5
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Q3 Single choice

Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information.
However, when tested in Prompt Builder, the response returns correctly.

What should UC do to troubleshoot the issue?

  • A

    Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.

  • B

    Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.

  • C

    Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

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