Exit AGENTFORCE-SPECIALIST Salesforce Certified Agentforce Specialist (AI-201)
Question 4 of 5
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Q4 Single choice

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.

Which generative AI feature should help UC address this issue?

  • A

    Case Summaries

  • B

    Service Replies

  • C

    Case Escalation

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