Exit CIS-CSM Certified Implementation Specialist - Customer Service Management
Question 3 of 5
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Q3 Multiple choice

Which of the following are best practice with regard to data imports? (Choose two.)

Select all that apply.

  • A

    When importing to multiple instances import to each instance separately.

  • B

    Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.

  • C

    Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.

  • D

    Images embedded in Knowledge Articles should be uploaded separately.