Exit CIS-ITSM Certified Implementation Specialist - IT Service Management
Question 3 of 5
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Q3 Single choice

What is a core difference between an Incident and a Problem?

  • A

    Incidents are focused on one individual having an issue; Problems are when you have many people
    having the same issue

  • B

    Incidents can be any priority; Problems are high or critical

  • C

    Incidents are the same as a Problem

  • D

    Incidents are focused on the quickest resolution; Problems are focused on root cause analysis

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