Exit EX0-115 IT Service Management Foundation based on ISO/IEC 20000
Question 1 of 5
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Q1 Single choice

What is a function of processes?

  • A

    They express the level of compliance with the requested quality characteristics.

  • B

    They represent a complete set of monitoring options.

  • C

    They describe vertical and horizontal escalation options.

  • D

    They complement descriptions of structural and organizational roles and responsibilities

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