Exit EX0-115 IT Service Management Foundation based on ISO/IEC 20000
Question 4 of 5
0% complete
Q4 Single choice

According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.

What level of the supply chain must the service provider manage?

  • A

    All relationships between lead and subcontracted suppliers

  • B

    Only the relationship between the lead supplier and service provider

  • C

    Only as agreed in the contracts between the various parties

  • D

    Only the subcontractors as the lead supplier is integral to the service delivery and self-managing

Previous Next