Exit EX0-117 Exin ITIL Foundation (syllabus 2011)
Question 5 of 5
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Q5 Single choice

Which statement BEST represents the guidance on incident logging?

  • A

    Incidents must only be logged if a resolution is not immediately available

  • B

    Only incidents reported to the service desk can be logged

  • C

    All incidents must be fully logged

  • D

    The service desk decide which incidents to log

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