Exit GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Admin
Question 2 of 5
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Q2 Single choice

Which definition matches the ACD Evaluation Method Best Available Skills?

  • A

    Looks for the first available agent and ignores any skill requirements

  • B

    Matches the interaction to the first available agent who has all of the requested skills

  • C

    Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

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