Exit GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Admin
Question 3 of 5
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Q3 Single choice

Your contact center wants to track the outcome of calls and chats.

What can be configured within Genesys Cloud to provide this functionality?

  • A

    Account Codes

  • B

    Wrap-up Codes

  • C

    Resolution Codes

  • D

    Status

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