GCX-SCR practice - PrepKeys

Q2 Multiple choice

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information.

Select the appropriate statement(s) that apply to this scenario. (Choose two.)

Select all that apply.

A
Aaron collects the payment info without pausing the recording.
B
Aaron invokes a Secure Pause action and collects the payment information.
C
Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
D
Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.