Exit GCX-SCR Genesys Cloud CX: Scripting
Question 5 of 5
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Q5 Multiple choice

Which two statements correctly distinguish Secure Pause from Secure Flow? (Choose two.)

Select all that apply.

  • A

    Secure Pause pauses the recording so sensitive conversation segments are omitted

  • B

    Invoke Secure Flow sends the call to a secure IVR flow and can be configured to return the customer to the agent and script after completion

  • C

    Secure Pause always resumes recording automatically without any End Secure Pause action or control

  • D

    Secure Flow is simply another name for pausing the recording during agent-handled data entry