Exit ITIL-MSF ITIL 4 Specialist - Monitor, Support, Fulfil
Question 2 of 5
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Q2 Single choice

Which TWO of the following items is a service desk MOST LIKELY to capture?

1. Problems

2. Service requests

3. Incidents

4. Changes

  • A

    1 and 2

  • B

    2 and 3

  • C

    3 and 4

  • D

    1 and 4

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