Exit ITIL-MSF ITIL 4 Specialist - Monitor, Support, Fulfil
Question 3 of 5
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Q3 Single choice

A service manager is mapping value streams to help them ensure that 'monitoring and event management' activities are effective.
At what stage in this exercise should this manager FIRST engage with key stakeholders?

  • A

    During the scoping stage, to ensure that expectations are understood

  • B

    During the 'service value stream walk,' to ensure that everybody's contributions are understood

  • C

    During 'workflow evaluation', to ensure the impact on the business is taken into account

  • D

    During 'reflection and planning' to ensure that monitoring is optimized for business value

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