Select all that apply.

• A

  End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

• B

  Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

• C

  Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

• D

  Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.