Exit 3M00030A Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)
Question 5 of 5
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Q5 Multiple choice

Avaya Contact Center Select (ACCS) provides a unified Agent Desktop which delivers a single, light footprint, holistic, multimedia agent interface.

Which are features of the Agent Desktop (AAD)? (Select five.)

Select all that apply.

  • A

    Includes screen pops

  • B

    Blends and manages most media types

  • C

    Provides access to experts

  • D

    Offers home agent options

  • E

    Provides customer history

  • F

    Provides best-in-class video solutions

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