Exit 7392X Avaya Aura Call Center Elite Implementation
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Q1 Single choice

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

  • A

    BCMS has all the functions Call Management System (CMS) supports but with less capacity.

  • B

    BCMS generates Split Reports and not Skills Reports.

  • C

    BCMS does not support all Call Center Elite features.

  • D

    BCMS is only offered for customers with a Basic Call Center package.

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