Select all that apply.

• A

  It enables recorded announcements to be played to incoming calls.

• B

  It provides options for selecting among available agents with the same skill.

• C

  It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

• D

  It provides basic reporting on Vectors, Agents, and Trunk Groups.

• E

  It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.