Exit CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201)
Question 2 of 5
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Q2 Single choice

What is a common deflection technique to reduce the number of interactions for a contact center?

  • A

    Suggest articles for an Email-to-Case question.

  • B

    Recommend articles prior to a Chat session.

  • C

    Recommend articles during a call from a support agent.

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