Exit CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201)
Question 5 of 5
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Q5 Single choice

A Service Cloud Consultant is overseeing a Service Cloud implementation for a retail organization. The rollout includes new case assignment processes, customized Service Console layouts, and a knowledge base. The consultant wants to ensure deployment proceeds smoothly and that users are prepared for go-live.

What should the consultant do first to develop an effective deployment and training strategy?

  • A

    Host informational sessions about new features while technical configuration is underway, and plan for post-deployment user support to address training needs as they arise.

  • B

    Define rollout milestones, set up appropriate sandbox environments for testing and training, and plan
    scenario-based user training sessions.

  • C

    Prepare user-facing documentation and quick-reference guides early, then roll out features once the Service Console layouts are finalized.

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