Exit CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201)
Question 3 of 5
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Q3 Single choice

UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:

1. Support attachments up to 20MB per inquiry
2. Over 10,000 inquiries per day

Which solution should a consultant recommend to meet these requirements?

  • A

    Email-to-Case

  • B

    Web-to-Case

  • C

    On-Demand Email-to-Case

  • D

    Customer Chatter groups