Exit ITIL-DSV ITIL 4 Specialist - Drive Stakeholder Value
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Q1 Single choice

A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service.

What would have helped to prevent this?

  • A

    An e-learning course describing migration of service should be easily available to the users.

  • B

    All changes should be assessed and prioritized.

  • C

    The users should be marked as an important stakeholder in the stakeholder map.

  • D

    The outcomes should be part of the service level agreement.

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