ITIL-DSV practice

Q4 Single choice

A service consumer has asked a commercial service provider to develop a new document storage service.
The service consumer has a limited budget and the employees that will use the service have a long list of requirements.

Which is the BEST approach for collecting the requirements?

A
Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing the requirements
B
Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed
C
Hold a workshop with the customer to develop a solution for the document storage service and obtain
their agreement before starting development
D
Arrange a number of workshops with the users to identify a set of requirements and obtain
theiragreement before commencing development