Exit MB2-714 Microsoft Dynamics CRM 2016 Customer Service
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Q1 Multiple choice

You plan to deliver several surveys to your customers.

You need to identify which Dynamics CRM functionalities can be used for the surveys.

What are two possible functionalities that you can use? Each correct answer presents a complete solution.

Select all that apply.

  • A

    Automatically generate survey questions based on CRM data.

  • B

    Place completed surveys on a marketing list.

  • C

    Compare survey results to CRM data.

  • D

    Pipe customer-specific data from CRM to personalize the surveys.

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