Exit SERVICE-CLOUD-CONSULTANT Salesforce Certified Service Cloud Consultant (Service-Con-201 | CRT-261)
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Q1 Single choice

Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. All members of staff use a standard build for desktop computers and the IT department has indicated that they are unable to produce a custom desktop build for the call center staff.

Which solution should a consultant recommend?

  • A

    Implement an adapter using the Telephony API.

  • B

    Move to a cloud -based telephony system.

  • C

    Implement an adapter built on Open CTI.

  • D

    Build an adapter using the telephony vendor's toolkit.

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