SERVICE-CLOUD-CONSULTANT practice

Q2 Multiple choice

Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center.

Which two features should a Consultant consider implementing? Choose 2 answers

Select all that apply.

A
Use a community template to set up their customer community.
B
Enable web -to -case on their public website.
C
Enable Live Agent in their community to chat with an agent.
D
Add the Question action to Chatter in the community publisher.