Exit SERVICE-CLOUD-CONSULTANT Salesforce Certified Service Cloud Consultant (Service-Con-201 | CRT-261)
Question 4 of 5
0% complete
Q4 Multiple choice

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.

Which three configurations must be made? Choose 3 answers

Select all that apply.

  • A

    Users must use Lightning Experience.

  • B

    Publisher Actions used in the macros must be on the page layout.

  • C

    The Macros widget or utility must be added to the console.

  • D

    The Run Macros Permission must be granted to users.

  • E

    The Run Macros Action must be on the page layout.

Previous Next