Find direct answers about formats, access, payment, updates, accounts, and support.
Frequently Asked Questions
Here are clear answers to the questions customers usually ask before and after choosing an exam.
What is PrepKeys?
PrepKeys is an independent online practice platform for IT certification study. You can review exam-style questions in the browser-based Web TestEngine, download PDF question banks where included, and track your progress from your account.
How does PrepKeys relate to certification vendors?
PrepKeys is an independent study resource. Vendor names, certification names, and trademarks are used only to identify the exams customers are studying for.
Can I try an exam before I buy?
Yes. Product pages include free sample questions so you can check the format, explanations, and overall study experience before you purchase.
Who can write a product review?
Only signed-in customers who have purchased that specific exam can submit a product review. We do not accept anonymous reviews or reviews from people who have not purchased the product, because that would be unfair to other customers who rely on reviews for real study decisions.
New reviews are checked before publication. This helps keep feedback useful, responsible, and based on actual access to the exam material.
Which formats are available?
Most exams can be purchased as PDF, Web TestEngine, or Bundle. PDF is best for reading and offline review. Web TestEngine is interactive timed practice in your browser. Bundle includes both formats when available.
What is included in the Web TestEngine?
The Web TestEngine supports practice mode, timed exam mode, score tracking, flagged questions, mistake review, and attempt history. It is designed to make focused study easier across your access term.
How is the PDF different from the engine?
The PDF gives you a downloadable question bank for reading and review. The engine is interactive: it checks answers, records progress, and helps you focus on weak areas.
How soon do I get access after paying?
Most orders unlock immediately after PayPal confirms payment. If a payment is still pending or under review, access unlocks once confirmation is complete.
Do I need to install software?
No. The Web TestEngine works across modern desktop, tablet, and mobile browsers. PDFs open in any standard PDF reader.
Which payment methods do you accept?
All payments are processed through PayPal. PayPal checkout can support PayPal balance and major credit or debit cards, depending on your country, card issuer, and PayPal availability.
Do I need a PayPal account to pay by card?
In many regions PayPal offers card checkout without requiring a PayPal account. If the card option is not shown, that availability is controlled by PayPal for your location and transaction.
Will I be charged again automatically?
No. PrepKeys purchases are one-time payments for the access term you choose. There are no subscriptions and no automatic renewals.
Are discount codes supported?
Yes. If you have a valid discount code, enter it on the payment page before paying. The order total updates before checkout.
How long does access last?
Access lasts for the term shown at checkout, such as 3 or 6 months. Your purchased exams remain available in your account during that term.
Are updates included?
Yes. Updates published during your active access term are included at no extra charge. When content changes, the updated material appears in your account.
How do digital purchase terms work?
Because PrepKeys delivers digital content immediately after payment confirmation, please review the free sample and selected format before purchase. If you have paid but have not opened the full-access version, you may contact support to request a refund review. We will check the order and access records; if the full-access version has not been accessed, we will arrange a refund. Support can also help with duplicate charges, payment errors, or access issues.
Where do I find my orders and downloads?
Sign in and open your account. You can see order status, unlocked exams, Web TestEngine access, PDF downloads where included, and practice history from your account area. For engine products, open Start practice to use browser-based practice mode, timed mock exams, instant scoring, flagged questions, mistake review, and progress tracking across modern desktop, tablet, and mobile browsers.
What if I find a question that looks wrong?
Please contact support with the exam code, question position, and what you believe should be corrected. We review content feedback and update materials when a correction is needed.
How do I reset my password?
Use the Forgot password link on the sign-in page. We will email a secure reset link to the address on your account.
How do I contact support?
Email [email protected]. Include your order number and account email for order or access questions so we can help faster.