Review delivery, access terms, updates, support, and final-sale digital access in plain language.
Service Policy
Last updated: July 10, 2026
This policy explains what you receive after purchase, how access works, and how support is handled.
Digital delivery
PrepKeys provides digital study access only. There are no physical shipments. After PayPal confirms payment, your purchased exam is unlocked in your account.
- Web TestEngine and Bundle orders open in your browser with practice mode, timed mock exams, instant scoring, flagged questions, mistake review, and progress tracking.
- PDF and Bundle orders include PDF access where the product page lists PDF as part of the selected format.
- Your account page shows order status, unlocked exams, Web TestEngine access, available downloads, and practice history.
Access term
Your access lasts for the term shown at checkout, such as 3 or 6 months. You can reopen the engine and download included PDFs during the active term.
Updates during your term
When we publish updates during your active access term, they are included without an additional charge. Updates may add, revise, replace, or remove questions as content is reviewed.
Content accuracy
We work to keep materials useful and current, while certification vendors may change objectives, names, formats, and rules. PrepKeys materials support study and practice, and outcomes vary by learner, preparation time, and provider requirements.
Digital purchase terms
Because digital access is delivered shortly after payment confirmation, please review the free sample and selected format before purchase. If you have paid but have not opened the full-access version, you may contact support to request a refund review. We will check the order and access records; if the full-access version has not been accessed, we will arrange a refund. Support can also help with duplicate charges, payment errors, or access issues.
Device support
The Web TestEngine works in modern browsers on desktop, tablet, and phone. PDFs open with standard PDF readers. If something does not display correctly, contact support with your device, browser, exam code, and a screenshot if possible.
Support response
Email support is available at [email protected]. We usually respond within one business day, and payment or access issues are prioritized.